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Why KSI10X?

Mission Ready

  

Service solutions optimized for the public safety mission!

  • We are a minority owned business (WBE) 
  • A Leadership Team each averaging more than 25 years of service delivery excellence in the public safety marketplace 
  • Our Customers are public safety technology manufacturers, their distributors and their end-user customers 
  • We have a nation-wide portfolio of trained, screened and background checked Field Engineers and Technicians  
  • Our infrastructure and management systems have been optimized for the public safety marketplace 
  • We have participated in thousands of end-point deployments & sustaining services.  

Deep Experience

The KSI10X Team has extensive experience working with the leaders in the Public Safety Technology Innovation space. 

  • E-911 Communications
  • Identity Management Systems
  • IoT
  • Radio & Mobility
  • Detection & Geo Positioning

A Comprehensive Services Portfolio

NOC / SOC

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A Mission of Excellence

  • Our Mission is to Protect, Detect, Support and Change the technology that runs your business.
  • Our commitment is to provide an intimate and responsive relationship delivering a complete range of managed and project engineering services 24/7/365 from our US based headquarters in North Carolina. 
  • We constantly strive to evolve our technologies, leveraging the best our partners have to offer, and provide operational efficiencies so we can deliver superior customer service.
  • Come and get to know our team. Let us be an extension of your Service Operations Center. 

Logistics

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KSI10X repairs a wide variety of OEM products within and outside OEM warranty – extending the life of the products and saving clients considerably by avoidance of replacement fees.   

KSI10X logistics solutions provides many benefits to include; 

  • Minimizes product downtime for our clients 
  • Drastically increases repair process efficiencies 
  • Reduces the cost of product and part inventories 
  •  Extends the product life-cycle

Technical Support

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KSI10X's Service Desk ensures your End-Users receive appropriate IT support in a professional and timely manner

  

  • Direct access to highly trained Engineers to assist in resolving Software and Hardware Issues
  • 15-minute Call Handle Time to increase End-User satisfaction
  • SLOs & SLAs
  • Asset Discovery & Management
  • Advanced Analytics

Technology Deployment

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  We Provide: “Service Agility” to address the two most prominent service area challenges:

  

  • Pay only for hours deployed
  • Local to work site
  • Significant savings and flexibility over hiring full time employees
  • Dramatically lower travel and expense costs due to engineers residing locally
  • Labor Rates that are at or below prevailing commercial rates for your industry! 

Field Services

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National Field Services tailored to your unique and specific requirements:

  


  • Custom built teams to your specifications
  • On demand resources, where & when you need them
  • Hand picked, screened and trained for your specific requirements
  • Expert Management /Oversight of Resources, as much or little as you like
  • Available 7 X 24 X 365

Strategy & Analytics

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Services Solution Development 

workshops emphasize teaming of client stakeholders with industry subject matter experts that reveal impactful and conditionally feasible remedies to today’s most pressing services challenges.

 

  • Tailored to Unique Needs
  •  Quantified Adoption Benefits
  • Strategically Aligned
  • Stakeholder Buy-in 


We measure our success by the successful achievement of our Client's Goals and Objectives.

Featured Supported Technology

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Public Safety Radio Systems

  

KSI10X partners with Leading International Manufactureres implementing the following infrastructure to support Public Safety Radio Systems.

Bringing the resources required for success!

  • Installation of the core equipment
  • Tower site grounding
  • Installation (and cabling) of dispatch consoles at the PD/FD Emergency Operations Center
  • Installation of Network Management Terminals
  • Installation and programming of mobile and portable radios
  • Operational and Performance Testing
  • System Acceptance Testing
  • Warranty and Maintenance Support
  • Project Management
  • Site Management
  • Asset Management and Logistics

There's much to see here. So, take your time, look around, and learn all there is to know about us. We hope you enjoy our site and take a moment to drop us a line.